Shipping Policy

Free Shipping:

We are happy to offer free shipping on all orders across India.

Delivery Timeframes:

We understand you want your order as soon as possible! We work with fulfillment warehouses strategically located across India to expedite deliveries. However, due to the popularity of our products, please allow an estimated 3-8 business days for your order to arrive.

Order Tracking:

We’ll keep you informed! You will receive an Air Waybill (AWB) number within 1-2 business days of placing your order. This unique number allows you to track your package’s progress on our dedicated Tracking Page. If you encounter any issues tracking your order, feel free to contact our customer support team at support@esos.in.

Multi-Item Orders:

For your convenience, we may ship items from different warehouses depending on which location has your desired products in stock. This ensures we fulfill your order as quickly as possible. In some instances, particularly for popular or backordered items, we may ship your order in separate packages at different times to avoid delays.

Lost or Damaged Orders:

We take pride in partnering with reliable shipping carriers and all orders are insured. In the unlikely event that your order is lost, returned to sender, or damaged during transit, please know we have you covered. We will promptly send you a replacement package with expedited shipping and full tracking information, whenever possible. For additional information on returns and refunds related to shipping issues, please refer to our Refund and Returns Policy.

We appreciate your understanding and hope this information clarifies our shipping process. If you have any further questions, please don’t hesitate to contact us.